Trouble signing in with Microsoft?

What does "needs admin approval" mean?

If you tried to sign in with your Microsoft work account and saw a message saying something like "Need admin approval" — don't worry, your account isn't blocked.

This message usually means one of two things:

1. Your company's IT department hasn't approved this app yet. Some organizations require an IT administrator to authorize new apps before employees can sign in with their work email. If this is the case, you'll need to contact your IT team.

2. Your portal account is waiting for approval. If you signed up for the portal yourself (rather than receiving an invitation), your account may need to be approved by your HR team or company administrator before you can log in.

What should I do?

The quickest path is to email your HR contact or whoever set up your benefits and let them know you're trying to get into the portal. Give them your work email address so they can look you up.

If you received an invitation email, check if there's a support contact listed in it — that person can usually get you sorted out quickly.

Still not working after approval?

Try these steps:

1. Close your browser and reopen it
2. Go to the portal sign-in page and choose "Sign in with Microsoft" again
3. If you're prompted to pick an account, make sure you select your work email (not a personal Microsoft account)

If it's still not working, reach out to your HR team with a description of what you're seeing.